Policies




Non-Payment

Cancellation
Students who do not pay their account balance – or enroll in a payment plan – by the published deadline each semester may be subject to schedule cancellation. If this occurs, the student will be dropped from all courses and will no longer have access to course materials via Canvas or other services. Students may get reinstated by contacting the Student Accounts and Billing Office to bring their account current depending on the timeframe in which payment is received. Students are encouraged to settle their balances prior to cancellation to avoid any disruption in their courses.

Finance Charges
Emory charges a monthly finance charge of 1.5% on all past due balances.

Holds
When a student has an overdue balance, an indicator is place on the student account. Holds can be viewed under the Tasks tile in OPUS. The most common holds used by Student Accounts and Billing Office are:

Registration/Enrollment Holds – prevents the student from registering for a future term or making changes to current enrollment

Transcript Holds – prevents the student from obtaining a copy of their official transcript

Diploma Holds – for graduating students with an outstanding balance; prevents the student from obtaining their diploma upon graduation

Collections
At the close of each semester, Emory will send any past due balance to our billing servicer, Heartland/ECSI, who will continue to attempt to collect the balance. If payment is not received, the student's account may be transferred to external collection agencies where additional fees will apply. Balances may also be reported to the credit bureau. If you believe an outstanding balance is an error, please Contact Us to discuss – please do not ignore our balance notifications. Doing so may result in accrued fees, negative credit reporting, and outside collection activity.